How do I handle payment authorizations and charges for Try Before You Buy orders?

When you place a Try Before You Buy order with Madison Island, understanding how payment authorizations and charges work can help you shop with confidence. This guide explains the process clearly to ensure a smooth and transparent experience.

Payment Authorization Holds

Madison Island places a temporary authorization hold on your payment method for the full amount of your order at the time of purchase. This hold is not an actual charge; it merely reserves the funds to cover the full order during your trial period.

Trial Period and Returns

During your trial period, you can try on your selected fashion items at home. If you decide to return all items within this period, the authorization hold will be released without any charges to your account.

If you keep some items and return others, charges will be adjusted accordingly. You will only be charged for the items you decide to keep after the trial ends.

Final Charges and Notifications

Once the trial period concludes, Madison Island will finalize the charges for the items you keep. You will receive a detailed notification outlining the charges for your review.

Need Help or Have Questions?

If you have any concerns or questions about payment holds or charges related to your Try Before You Buy orders, our friendly customer support team is here to help. You can reach us easily via chat, email, or phone for clear and straightforward guidance.