What should I do if an item I received in the Try Before You Buy program arrives damaged or defective?

If you receive a Try Before You Buy item from Madison Island that arrives damaged or defective, we're here to help you resolve the issue quickly and smoothly. Your satisfaction and a stress-free shopping experience are our top priorities.

Contact Customer Support Immediately

Please contact Madison Island's customer support team as soon as possible via one of the following channels: chat, email, or phone. Prompt communication helps us speed up the resolution process and get you back to enjoying your fashion selections.

Provide Order Details and Evidence

When reaching out, have your order information ready and send photos clearly showing the damage or defect. This helps us assess the issue accurately and determine the best next steps for replacement or return without delay.

Replacement or Return Process

Once we've reviewed your case, Madison Island will promptly arrange for a replacement item to be sent to you, or guide you through returning the damaged or defective product at no extra cost. We aim to make this process seamless and convenient for you.

Ensuring Your Satisfaction

Our commitment at Madison Island is to provide you with the confidence and ease of in-store shopping from the comfort of home. Should any issue arise with your Try Before You Buy items, please do not hesitate to reach out — we are dedicated to resolving your concerns promptly and supporting you every step of the way.

Additional Help and Resources

For more information about our Try Before You Buy program policies or other support topics, please visit our Help Center or contact our customer support team directly. We're here to assist you!