What should I do if the sizing of a Try Before You Buy item doesn't fit as expected?

If the sizing of a Try Before You Buy item doesn't fit as expected, Madison Island makes it simple and hassle-free to return the item during your trial period at no cost. Follow the steps below to ensure a smooth return and get personalized help to find your perfect fit.

Returning Items That Don’t Fit

To return a Try Before You Buy item that doesn't fit, please visit your order details page, where you can initiate the return process. Follow the clear instructions provided for packing your item and arranging shipping. Returns within the trial period are free of charge, making it easy to exchange or send back items without stress.

Using Sizing Guides for Future Orders

Madison Island provides detailed sizing guides on each product page to help you select the best size before placing your next order. We recommend consulting these guides to increase your confidence in choosing the right fit and reduce the chances of needing a return.

Need Personalized Sizing or Styling Advice?

If you’re unsure about the sizing or want styling tips, our friendly customer support team is ready to assist. Whether through chat, email, or phone, we offer expert guidance tailored to your preferences and measurements, ensuring a confident and satisfying shopping experience.

Contacting Customer Support

• Chat with us live on our website for immediate assistance.
• Send an email to support@[Insert domain], and we’ll get back to you promptly.
• Call our customer service line at [Insert phone number] during business hours.